Skip to page content. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. **This feature is available in New York release and forward** This article provides a method to pass values to a form from the URL in Agent Workspace. In Studio, click the Create Application File button. About this task. Obtén respuestas a las preguntas y descubre cómo ServiceNow puede ayudarte a transformar la empresa con flujos de trabajo digitales modernos. You can configure the workspace name, description, and other details based on customer requirements. Technically, there are now 2 agents attending to the same chatOpen Agent Workspace from the Application navigator module Loading. - Import attached update set and commit to the instance. ServiceNow Store. You can grant access to workspace for specific role users by creating the acl or. Manage alert lists in Workspace lists that are specific to Event Management alerts in Workspace are provided in the base system and are located in the Lists panel. Workspace is a configurable service desk application that provides an integrated and intuitive user experience enabling agents to be. Known synonyms are applied. Yes, the agent workspace (now already obsolete!) was designed for the desk, but seems like ServiceNow is positioning the Service Operations Workspace for the mass itil audience. The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. Virtual Agent Improve the self-service experience with conversational guidance using a chatbot. Impact Accelerate ROI and amplify your expertise. When you click on the Transfer to Agent option, it adds another agent to the ongoing chat. STR: Go to HR Agent Workspace Open HR Case, and click set Reminder (three dots next to close Loading. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the. Figure 2: Initiate TeamViewer Unattended Connection with one click from. Key features Landing page Tailored landing page for your Service Desk agents. Playbooks provide step-by-step guidance for resolving processes and enable agents to easily manage the lifecycle of cases by guiding them through. As List actions are not present , we can't delete that list also from UI . Combine HRSD with other products and apps to create a powerhouse employee experience platform. Set up Agent Workspace for HR Case Management so that your agents can engage with your employees, answer questions, create cases, and resolve issues. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material. HR Agent Workspace. Special characters like underscores (_) are removed. dialog opens. Workspaces include everything agents need to find, research, and resolve issues. Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads. Deliver engaging experiences Simplify how your teams work using context-driven information and resources. This article describes the process on how to enable/disable alerts such as 'Inbox Desktop Notifications', 'Inbox Audio Alerts' on the Agent workspace for all users. Get Started. Partner Grow your business with promotions, news, and marketing tools. Please check with your Citrix sales or channel partner for more information. In Agent Workspace chat, when using the "Transfer to Queue" quick action, currently it only displays 5 active queues. On Agent workspace "My Lists" , the list saved with name "%" is not displayed and list actions on that list are also not displayed. Automate and connect anything to ServiceNow. Workspace is a Now Platform feature that is active by default. Skip to page content. Any. Take action easily with the latest data at your fingertips. On the search result page: click on the custom record. Find detailed information about ServiceNow products, apps, features, and releases. cancelComments) to get comments from text area in Developer forum yesterday. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. Figure 2: Initiate TeamViewer Unattended Connection with one click from the ServiceNow Incident. As a result, it helps equip organizations to:. Service Operations Workspace. Close the Workspace browser tab. * *Enterprise integration only Figure 1: Support agents can send invitations for both Remote Support sessions and Assist AR sessions, and start those sessions from within the TeamViewer Remote Control tab in ServiceNow. There's no way to migrate existing Agent Workspaces to a Configurable Workspace due to the architecture being completely different – so now is the time to start considering making the. AI Search is available with the Now Platform ®. When a user views a record, they don't see the emails being displayed in the activity stream, even though the "Sent/Received Emails" is configured to be displayed on the activity stream. ServiceNow has announced that support for Agent Workspace will end with the Washington D. * - Support and Troubleshooting >Simone9. The timeline ribbon cannot loading on agent workspace after setup new Ribbon record on Agent Workspace Form. Build My First App Engine Studio ApplicationConfiguring a Workspace. Note: Changing the list layout of the 'Workspace view' in UI16 does not change the columns that appear in lists in Agent Workspace. Cause. 6) Click on "Add new Interaction". " Skip to page content. In Agent workspace, Add or Edit Button is not visible under the Related List for the table extended from the OOB table Steps to Reproduce 1. In that case, Find out which view is being used for the workspace. "Intake" and "Triage") and the activities (e. Click the number in the Open P1 Incidents component to open a list of records. Configured CMDB Workspace forms for many common CMDB classes. . With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. Loading. Predict issues, prevent impact and automate resolution with AIOps. Navigate to agent workspace that has a custom record. Reduce customer effort and improve your bottom line. Increase productivity Solve issues faster with everything you need in one place. Agent Workspace became available with New York release, but configuration options were very limited at that time. Skip to page contentJan 27, 2020. The original agent is not removed from the chat. That is expected given the fact that Agent Workspace runs mostlyServiceNow Agent Workspace. Keep your hybrid workforce engaged and. Learning Build skills with instructor-led and online training. App Engine Studio creates a Workspace that is edited from the Workspace. GlideAgentWorkspace (g_aw). Impact Accelerate ROI and amplify your expertise. Service Operations Workspace is available with these ServiceNow products. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Defines navigation pattern for the experienceUses tabs to show records and informationShow sub tabs within the main tab to view contextual information. FEATURED PRODUCTS. In the Happening Now section, note how many incidents are open P1 incidents. Both steps are documented on ServiceNow's. contextual_search. In Agent Workspace chat, when using the "Transfer to Queue" quick action, currently it only displays 5 active queues. Learning#15: Auto Populate Email ID from Field "Requested For" in Catalog Form. Multiple tabs allows agents to efficiently manage several cases at once. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. New List Action Button on Agent Workspace to display a Assigned to Field. All. Skip to page content. It provides a single pane of glass for both. Tap into the power of the Now Platform ® and our single data model for instant insight. When trying to access Agent Workspace home link, It is directed to blank page and not showing data. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Navigate to your ServiceNow instance’s “Agent Workspace” application and create a new workspace record. How to toggle off sidebar in Agent Workspace - Support and Troubleshooting > Knowledge Base >. Could you please help with the solution. All Workspace enable agents to find issues, solve them, and communicate the solutions to requesters. Request apps on the Store Visit the ServiceNow Store Enable an agent to quickly start prioritizing tasks by redirecting the agent to the Service Operations Workspace landing page after logging in to the ServiceNow instance. Click paperclip on the right forAsk questions, give advice, and connect with fellow ServiceNow professionals. Close the Agent Workspace browser tab. Define, track and monitor a project from start to finish in a single location. There will be three sections in the Details, Case, Comments and Related Search Results. In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. For example, if a work item requires the language skillIf you're already using Agent Workspace, SOW should be a fairly easy change. Loading. Agents have ongoing visibility into the status of issues assigned to middle and back-office teams for resolution. In the Now Platform UI of your ServiceNow instance, navigate to Workspace Experience > Actions & Components > Contextual Side Panel . This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time. Known synonyms are applied. We would like to show you a description here but the site won’t allow us. In Agent Workspace, there is a way to have the Sidebar toggled off by default every time a new record is opened. Features. You will find 65 cluster records in the list as expected. Encountering a problem with a User Interface (UI) Policy that has the Run Script feature enabled, which is designed to display or conceal Annotations on Workspace. Special characters like underscores (_) are removed. Multiple tabs allows agents to efficiently manage several cases at once. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. Skip to page content. The agents can choose to: Transfer the chat to a different agent Transfer the chat to a different queue When you transfer a chat to Do more with IT Service Management. Ask questions, give advice, and connect with fellow ServiceNow professionals. Service Agents and Operators enabling seamless flow of incidents, problems, changes, and alerts to predict and resolve service degradations. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Login here. Communities Connect patients, consumers, and employees with their peers to find answers and solve problems. The Activity Stream in the Agent Workspace does not show up. Contextual Search in ITSM Virtual Agent Topics that leverage Contextual Search and Request Catalog Item topic blocks and are duplicated from the Global scope now work without any errors because they are made accessible. ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt! in ITSM blog 06-07-2023; Need help on CI selection based on Callers value in Agent workspace in ITSM forum 06-02-2023; Custom Business Rule is not working in Service Operations Workspace. Loading. The solution combines the strongest industry-adopted, government-approved encryption standards with flexible key management. Follow the instructions in this topic to migrate from CSM Agent Workspace to CSM Configurable Workspace. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Explore Platform. In Agent workspace, 'Additional Comments' is visible as default input option on form load and user need to select 'Work Notes' from dropdown manually. login any OOB instance with Paris or any other versions 2. Highlight list fields not working when "Wrap List Text" is enabled in Workspace settings Steps to Reproduce Navigate to Workspace Experience > Administration > Highlighted Values and click New. Key feature. Risk Management helps organizations to identify high-impact risks, improve risk-based decision-making, and reduce reaction time from days to minutes. Expected : Actual:The ServiceNow Agent Workspace is a configurable user interface that gives agents a fully integrated, intuitive user experience. Predict issues, prevent impact, and automate resolution with AIOps. Skip to page content. Improve agent efficiency with a single workspace built to facilitate resolutions. Empower everyone with Now Assist and accelerate productivity across the enterprise. 4) Navigate to Agent Work Space >Agent Workspace Home. Special characters like underscores (_) are removed. Ask questions, give advice, and connect with fellow ServiceNow professionals. In this exercise, you will explore the baseline IT Service Management Agent Workspace to familiarize yourself with Workspaces and their capabilities. ServiceNow Agent Workspace. Factors. With the San Diego release, ServiceNow launched the Service Operator Workspace (SOW) to serve as the UIB-configurable workspace (also known as WEP). . When an incident is created from Interaction, attachments from interaction are not copied over to incident record Steps to Reproduce Create an Interaction Add Attachments Click Create Incident Expected:Agent Workspace is a Consolidated ServiceNow Interface that helps Tier-1 agents to respond to Incidents, problems, and change requests asap. Field Service Management Dispatcher Workspace. Special characters like underscores (_) are removed. Service representatives can use the CSM Agent Workspace to interact with customers, reply to inquiries, and resolve issues. Automate and connect anything to ServiceNow. Agent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. This article helps in understanding the browser settings for desktop notifications and audio alerts for incoming and conversational chats on agent workspace. Skip to page content. >. The new UI Builder-based workspace makes it more. Another Step Forward for Citrix Workspace. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. The CMDB Workspace plugin adds the following to Agent Workspace: CMDB list category and associated filtered lists. Put a condition like below in line number 2 in script section. Read Press Release NEWS Partnership with Aston Martin Formula One® Team Learn how operations will be streamlined through the ServiceNow intelligent platform. Each should have appropriate targets defined, and ServiceNow Performance Analytics can be used to track and visualize your progress towards these goals. Mobile experiences created in App Engine Studio are part of the ServiceNow Agent or Now Mobile mobile applications. Source, negotiate and procure goods and services effortlessly. Powered by the Now Platform ® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows. ServiceNow just made Orlando release available for developers (you can upgrade your PDI ), and we can get the first look inside of a new platform component: Agent Workspace / Workspace Experience. If not, please add the same. Transform the impact, speed and delivery of IT. Designed with customer service staff in mind, the CSM Agent Workspace helps an agent quickly resolve issues with automated. * *Enterprise integration only Figure 1: Support agents can send invitations for both Remote Support sessions and Assist AR sessions, and start those sessions from within the TeamViewer Remote Control tab in ServiceNow. Do more with HR Service Delivery. IT Operations Management. Description. To create a Workspace, click the Add icon for Experience on the App Home tab. Automate and connect anything to ServiceNow. Service Operations Workspace Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on. In Agent Workspace , an interaction record opens in a parent tab and the specified entity record opens in a child tab under the interaction tab. Skip to page content. Select an authentication method to sign in and enter your ServiceNow Instance Host and API URI. Skip to page contentUsing ITSM Agent Workspace - Product Documentation: Utah - Now Support Portal. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. Known synonyms are applied. The ServiceNow user-agent string can be overridden by creating the System Property glide. How search works: Punctuation and capital letters are ignored. How search works: Punctuation and capital letters are ignored. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Learning Objectives This guide will help you: • Learn how to submit a service request as the customer. Agent Workspace is not supported to. Review these sections on configuring Agent Chat features. ServiceNow's recommendation is that any new workspaces are created using a Configurable Workspace as it begins to deprecate Agent Workspace ahead of March 2024. Set the refresh rate interval for the reports or indicators. How search works: Punctuation and capital letters are ignored. Alert Workspace Lists unable to auto refresh - Support and Troubleshooting - Now Support Portal. Drag and drop the PA indicators or containers. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests, and to improve customer experience with IT Service Desk. The timeline component displays a chronological summary of case activities, including case state changes and interactions between the fulfiller (typically the agent) and the requester (typically the customer). 63. As the customer reaches out with a question or issue in need or resolution, a support agent will create a new case. 3. In this section of the exercise, you will edit the Workspace to use appropriate labels for the containers and titles for the components presented in the Workspace. Download ServiceNow Agent and enjoy it on your iPhone, iPad, and iPod touch. Landing page Introduced in New York is the idea of a landing page for the. platform_ml, and com. update in March 2024. In Agent workspace clicking the Resolve UI Actions sets state to "Closed" instead of "Resolved"ServiceNow Agent Workspace. Then, select ServiceNow in the left navigation menu to open the configuration form. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. Check if the user is affected by this PRB1332000. Instead of using a default value for parent field, create an onLoad client script to set the parent field. C. Navigate to All > Workspace Experience > Administration > All Workspaces. How search works: Punctuation and capital letters are ignored. Certain content is no longerYou can grant access to workspace for specific role users by creating the acl or changing the existing acl. **This feature is available in New York release and forward** This article provides a method to pass values to a form from the URL in Agent Workspace. Figure 2: Initiate TeamViewer Unattended Connection with one click from. Store Download certified apps and integrations that complement ServiceNow. The goal of this article is to answer generic frequent requests/questions ServiceNow Technical Support receives in relation to Automated Test Framework (ATF). This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. AI-powered search Connect users to what they’re looking for in a powerful, consumer-grade. We’re at a unique moment in business history. Integrating ServiceNow with Microsoft Teams - Product Documentation: Tokyo - Now Support Portal. Developer Build, test, and deploy applications. Click the button in the Workspace header to edit the components. • Access and navigate Agent Workspace. Navigate to All > Workspace Experience > Administration > All Workspaces. However,To reconfigure the list to show different columns, update the. Skip to page content. Telecommunications Service Management and Order Management for Telecommunications, we provided a simple powerful workspace agents love to use,. as type String, and setting the value. Skip to page content. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. ServiceNow commissioned research on how AI will affect the skills of the future. Digitize internal processes to become more proactive, predictive, and resilient—all while maintaining security and compliance. Agents set these states in their Agent Workspace Inbox. Contact Sales. Open Agent Workspace. Annual Full Pay Range: $71,000 - $160,000 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $34. Back. The CMDB Agent Workspace plugin (com. We will explain how to find product information,. Activate or deactivate transcript download. The easy-to-navigate, multi-tab interface enables you to efficiently oversee and resolve Workspaces. March 22, 2023. Provides agents with a quick overview of the case details. In next experience UI we have workspace menu and workspaces are listed under it. For example, I would like to add this "selection" from the backend to an specific Agent Workspace List: Currently this is how the List (Requested Item Tab in an Request) looks like in the Agent Workspace:. For Agent Workspace, this API. A new generative AI capability, Now Assist for Virtual Agent delivers conversational experiences and automates workflows. Skip to page content Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Improve agent efficiency with a single workspace built to facilitate resolutions. Special characters like underscores (_) are removed. Key Features of . HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. Start your ServiceNow journey by joining us the 2nd Wednesday of each month for an introduction to ServiceNow resources. The update adds gen AI capabilities. How search works: Punctuation and capital letters are ignored. Agent Workspace can not preview excel, word , ppt files, it throws errors "The file type is currently not supported" - Support and Troubleshooting Knowledge Base Support and Troubleshooting (Knowledge Base)In Agent Workspace, When a record is opened from Reference field of related record, Compose/Activities Section is not visible. ServiceNow provides workspaces for different issue. In Agent Workspace, When a record is opened from Reference field of related record, Compose/Activities Section is not visible. By default, the short description keywords (that are existing or dynamically provided by the user) are searched to show any relevant existing data. Special characters like underscores (_) are removed. Steps to Reproduce 1. Service Portal. Now Platform. ServiceNow Agent Workspace has new and updated features in the Madrid release. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Ask questions, give advice, and connect with fellow ServiceNow professionals. Open Agent Workspace from the Application navigator module. In the Happening Now section, note how many incidents are open P1 incidents. Basically acl's Loading. Skip to page content. Hope you are doing great. CSM Agent Workspace enables you to integrate Customer Service Management with the following applications: IT Service Management (ITSM): Use this integration to create request, incident, problem, and change records from customer service cases and enable external users to view these records from the Customer and. Create and customize workspace pages with a single builder. this to track: the adoption and quality of the Virtual Agent, and the business impact on cost savings and customer satisfaction. Enable your agents to take action at any time with a swipe or a tap. Loading. Explore the Agent Workspace Home Tab. Store Download certified apps and integrations that complement ServiceNow. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. Leveraging complete Agent Workspace view to enable Portal side functionalities being available to staff/agents. Steps to Reproduce 1) Open assignment_groupThe ServiceNow agent workspace surfaces relationships between accounts, contacts, consumers, and relevant industry information. Step 1: Create a new page that then will get opened in a new tab, if you press the button. Update the list filter. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. The ServiceNow Agent Workspace application is designed to increase efficiency and speed up issue resolution with machine learning suggestions, preemptive alerting, and live updates. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. There might be a need to display more than 5 if a service channel record has more thanDynamic Translation not working/visible in agent workspace: Log in to the instance. The user should have "template_editor_global" role to see the template. * *Enterprise integration only Figure 1: Support agents can send invitations for both Remote Support sessions and Assist AR sessions, and start those sessions from within the TeamViewer Remote Control tab in ServiceNow. Skip to page content. . Automated Test Framework in the Now Platform automates regression testing of customizations before deployment within and across your ServiceNow instances. Step 2: Go to Now Experience Framework -> Actions and Events -> Action bar Declarative Actions and create a new. Easily discover, install, and configure ServiceNow solutions with ServiceNow’s Admin Center. Log in to a Tokyo instance 2. Skip to page contentAutomate and connect anything to ServiceNow. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. Key Features of . Sign in for more! There's more content available only to authenticated users. Agent Workspace for CSM makes it easy for agents to efficiently manage multiple cases, accounts, customers, and consumers. Skip to page content. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Transform manual tasks and mundane work into digital workflows. 4. 00 - $76. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. The ribbon provides overview information in a way that quickly orients an agent to case details. About. - Open Agent Workspace Home - Click New button to create new Incident or Case (for Case, Customer Service Management plugin must be installed) - Observe form is empty - see screenshots attached below: Release or Environment. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Skip to page content. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. Key feature. It enabled the recording of a call with a customer, even prior to knowing what type of interaction you would have with the user. Login here. >. This will add a new Landing page with a report. Skip to page content Reporting. setJournalEntry (input. Here are some of the key features:Landing page - Get started with the landing page that is tailored for your Service Desk agents and Level 2/3 analysts. Click the number in the Open P1 Incidents component to open a list of records. If you are using " UI Builder for Agent Workspace for HR Case Management", it would directly take you yo the HR Agent Workspace to configure, if you are using UI Builder, then Search for "HR Agent Workspace" from the experiences, like. This article describes the process on how to enable/disable alerts such as 'Inbox Desktop Notifications', 'Inbox Audio Alerts' on the Agent workspace for all users. Improve agent efficiency with a single workspace built to facilitate resolutions. Cloud Operations Workspace. If you want to change the view of the incident workspace form. Some chat interactions are stuck in a queued state and do not show up for any agents in their Workspace inbox. Two scenarios that cause Client Scripts not to work, in Agent Workspace, are discussed in this article: Scenario 1: Client Script not working in Agent Workspace even though the UI Type field on the client. HR Agent Workspace. Verifying Identity and making sure the verified identity is captured in the right data table on the back end is the first implementation using Agent workspace. Agent Workspace proporciona a los agentes del servicio de atención al cliente de primer nivel y del departamento de ayuda una IU moderna, que reúne métricas clave, antecedentes y respuestas asistidas. Discover Solution Watch Video. Special characters like underscores (_) are removed. CauseFor customers switching over to Agent Workspace, Client Scripts will not work the same the way as it works in native UI. Capture all install base data including location, install date, open cases, and more in a single view for increased agent efficiency. On Agent Workspace the Comments field is mandatory butAgent Workspace is a configurable service desk applicati. The component can be placed in the Workspace form using the. Skip to page content. ServiceNow's Agent Workspace is an all-in-one application designed to increase the efficiency of agents. Predictive Intelligence. Learn More. Navigate toUse the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. Platform UI AgentLogin here. Customer Service Management Configurable Workspace. Simplify and accelerate everyday work with built-in machine learning. Click the Submit button. ”. Developer Build, test, and deploy applications. You do not create a Workspace for the Suggestion Box application. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. Select INC0000601 5. Dispatcher Workspace; Dynamic Scheduling; Schedule Optimization; Inventory Management;. Create averages to calculate software End of Life (EOL) and End of Support (EOS) life cycles in. Navigate to All> UI Builder/UI Builder for Agent Workspace for HR case Management: 2. The client scripts needs to modified so that they work the same way in native UI.